Frequently Asked Questions
Everything you need to know about shopping at Toytown Toronto.
What is your standard shipping timeframe within Canada?
We offer expedited shipping across Canada. Orders within the Greater Toronto Area typically arrive in 1-2 business days, while national shipping takes 3-7 business days.
Can I return an item if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn apparel with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your luxury pieces authentic?
Absolutely. Toytown Toronto guarantees 100% authenticity on all designer items. Each piece undergoes a rigorous multi-point inspection by our in-house specialists before being listed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Sezzle and Afterpay.
Do you offer international shipping?
Currently, we ship to Canada and the United States. International customers outside of North America can contact our support team for custom shipping quotes and eligibility.
How do I track my order?
Once your order is processed, you will receive an email with a tracking number and a link to the carrier's website to monitor your package in real-time.